Snow Removal Frequently Asked Questions

  • Interested in serving on a board or commission?

    Submit your questionnaire for consideration.

Question:
My street hasn’t been plowed yet.
Answer:
The city plows all emergency routes first, once completed the Public Works Department will be plowing secondary and residential streets, then City parking lots.


Question:
They plowed my driveway shut and I just cleaned it, they need to come back and clear my driveway entry.
Answer:
As residential streets are plowed, there may be a windrow of snow which occurs at the end of driveways. Regrettably, this is unavoidable and residents are expected to clear their driveways.


Question:
I use the alley to get in and out of my garage. The city needs to get my alley plowed right away.
Answer:
Once all emergency routes have been plowed, the Public Works Department will address the residential areas. Call the Public Works Department at (309)833-2821 with your address so they know that there has been a request for an alley to be plowed.


Question:
The snowplow knocked down my mailbox.
Answer:
Report damage to the Public Works Department at (309)833-2821. Someone from Public Works will contact you for damage assessment and repair or replacement as needed.


Question:
My sidewalk needs to be cleaned and salted.
Answer:
By City Ordinance, sidewalks are the responsibility of the adjoining property owner. Residents are expected to keep sidewalks safe as possible.

Posted in
Scroll to Top